GangBet takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Malaysian players, how we use and protect it, who we share it with, and what rights you hold over your own information. We encourage you to read it in full.
This Privacy Policy ("Policy") describes how GangBet ("Company", "we", "us", "our") collects, uses, discloses, stores, and protects personal data in connection with the operation of the online casino and sports betting platform accessible at https://gangbet.cam (the "Platform").
GangBet is committed to respecting and protecting the privacy of every individual who interacts with our Platform — including prospective players who visit the website without registering, registered account holders ("Players"), and individuals who contact our support team. Our Platform serves players primarily located in Malaysia and is designed to support Malaysian payment methods and local preferences.
This Policy applies to all personal data processed by GangBet, whether collected via the Platform website, mobile interface, live chat, email, WhatsApp, or any other channel through which you interact with us. It should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
The following terms have the meanings assigned below throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could be used to identify a living individual, directly or indirectly — including name, identification number, contact details, financial data, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction. |
| "Data Subject" | The individual to whom Personal Data relates — in this context, any visitor, registered Player, or person who contacts GangBet. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, GangBet. |
| "Third Party" | Any individual, company, or organisation other than the Data Subject and GangBet, including payment processors, technology vendors, and regulatory bodies. |
| "KYC" | Know Your Customer — the regulatory process by which GangBet verifies a Player's identity before permitting withdrawals, involving the collection and review of identity documents. |
| "Cookies" | Small text files placed on a user's device by a website, used to store session information, preferences, and analytics data. |
GangBet acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, GangBet determines the purposes for which, and the manner in which, Personal Data is processed.
GangBet operates under international gaming licensing. Our principal place of business is outside Malaysia; however, we specifically market to and serve Malaysian players, and we process data about Malaysian residents. We are committed to applying data protection standards consistent with internationally recognised principles of data privacy.
Where we engage third-party data processors — such as payment service providers, identity verification platforms, or cloud infrastructure providers — those processors act only on GangBet's documented instructions and are bound by appropriate data processing agreements.
GangBet collects Personal Data in several ways and across several categories. The specific data collected depends on how you interact with the Platform.
4.1 Data You Provide Directly
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad or passport number | Registration & KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Johor Bahru) | Registration & KYC |
| Financial Data | Bank account details, e-wallet identifiers (GrabPay, Touch 'n Go eWallet, Boost, DuitNow), cryptocurrency wallet addresses (BTC, ETH, USDT, LTC) | Deposit & withdrawal requests |
| Identity Documents | Scanned copies of Malaysian MyKad, passport, utility bills, bank statements | KYC verification |
| Support Communications | Chat transcripts, email correspondence, WhatsApp message content | Support interactions |
4.2 Data We Collect Automatically
4.3 Data from Third Parties
We may receive Personal Data about you from third parties, including identity verification service providers (who validate KYC documents), payment processors (who confirm transaction status), and fraud prevention partners (who flag anomalous account activity). We process such data only to the extent necessary for the specific purpose for which it was obtained.
GangBet processes your Personal Data under one or more of the following legal bases, depending on the specific processing activity:
GangBet uses the Personal Data we collect for the following purposes:
GangBet shares Personal Data with third parties only where necessary and in accordance with this Policy. The categories of recipient are as follows:
| Recipient Category | Purpose | Basis |
|---|---|---|
| Payment Service Providers | Processing deposits and withdrawals via GrabPay, TNG eWallet, Boost, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks | Contractual necessity |
| KYC / Identity Verification Platforms | Validating government-issued identity documents and verifying date of birth for 21+ compliance | Legal obligation |
| Fraud Prevention Partners | Screening accounts and transactions for signs of fraudulent or suspicious activity | Legitimate interests |
| Cloud Infrastructure Providers | Hosting Platform data securely on encrypted cloud servers | Contractual necessity |
| Analytics Providers | Aggregated, pseudonymised usage analytics for Platform improvement | Legitimate interests |
| Regulatory & Legal Authorities | Responding to lawful requests from courts, licensing regulators, or law enforcement agencies | Legal obligation |
| Professional Advisers | Legal, financial and audit advisers engaged to support GangBet's business operations | Legitimate interests |
All third-party data processors engaged by GangBet are subject to written data processing agreements that require them to implement appropriate technical and organisational security measures and to process your Personal Data only in accordance with GangBet's instructions.
GangBet retains Personal Data for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law or regulatory obligation.
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
GangBet implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, alteration, disclosure or destruction. These measures include:
In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, GangBet will notify affected individuals without undue delay, in accordance with applicable notification obligations.
GangBet uses cookies and similar tracking technologies on the Platform to enhance functionality, maintain session state, and collect aggregated usage analytics. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — including session authentication, maintaining your login state, and remembering your Account preferences | Session / up to 30 days |
| Performance & Analytics | Collecting anonymised data on how users navigate the Platform — page views, load times, error rates — to help us improve performance | Up to 12 months |
| Functional | Remembering your language preference, display settings, and last visited game category | Up to 12 months |
| Responsible Gambling | Tracking session duration and frequency to support responsible gambling monitoring features, including session time reminders | Session |
GangBet does not use third-party advertising cookies or sell cookie-derived data to advertisers. You may configure your browser to refuse non-essential cookies; however, disabling strictly necessary cookies may impair Platform functionality, including the ability to log in to your Account.
Depending on the laws applicable in your jurisdiction, you may hold some or all of the following rights in respect of your Personal Data held by GangBet. We endeavour to honour all valid data subject requests within thirty (30) days of receipt.
To exercise any of the above rights, please contact our support team via live chat or email (see Section 15). We may need to verify your identity before processing your request. Note that certain rights are subject to exceptions where processing is required by law — for example, we cannot erase KYC records that we are legally obliged to retain.
GangBet strictly prohibits the use of the Platform by any person under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age.
All registered Players are subject to mandatory age verification as part of the KYC process. Where we discover or have reasonable grounds to suspect that Personal Data has been collected from a person under the age of 21, we will:
If you believe that a minor has accessed or registered on the Platform, please contact our support team immediately at [email protected].
GangBet operates globally and may transfer your Personal Data to service providers and infrastructure located outside Malaysia. In particular, our cloud hosting infrastructure, KYC verification partners, and payment processing networks may process data in jurisdictions that have different data protection laws from those applicable in Malaysia.
Where we transfer Personal Data internationally, we take steps to ensure that an equivalent level of data protection is applied, including by:
GangBet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will:
Minor, non-material changes (such as typographical corrections or clarifications that do not alter the substance of our data practices) may be made without prior notice. We recommend that you review this Policy periodically to stay informed of how we handle your Personal Data.
Your continued use of the Platform after any changes to this Policy have taken effect constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about how GangBet handles your Personal Data, please contact us through the following channels. All privacy-related enquiries are treated with strict confidentiality.
Our support team handles privacy enquiries in English, Bahasa Melayu, and Mandarin Chinese. When submitting a data subject request, please include your registered Account username and a description of your request to help us respond accurately and promptly.
We will acknowledge receipt of a valid data subject request within five (5) business days and aim to provide a substantive response within thirty (30) days of the date of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
Six core commitments that define our approach to data privacy — applied consistently across every player account and every transaction.
All data transmitted between your device and GangBet is secured with bank-grade SSL/TLS encryption. Your payment details, identity documents and account credentials are protected in transit and at rest.
GangBet does not sell, rent or share your Personal Data with third-party advertisers. Your data is used exclusively to operate your account, process payments, and fulfil our legal obligations.
Identity verification protects both you and the platform. Age verification via Malaysian MyKad or passport ensures that GangBet is only used by adults aged 21 and above.
You have real, enforceable rights over your data — including access, rectification, erasure and portability. GangBet commits to responding to all valid data rights requests within 30 days.
We retain your data only as long as necessary. Account data is deleted or anonymised when it is no longer needed, subject to minimum regulatory retention periods (typically 5 years for transaction records).
Material changes to this Privacy Policy are communicated to registered players by email at least 7 days before taking effect. You are never surprised by changes to how we handle your data.
If you have a privacy-related question or want to exercise your data rights, our support team is available around the clock. Or head back to the homepage to explore everything GangBet has to offer Malaysian players.
For players aged 21 and above only. Please gamble responsibly.